If you're not satisfied with any of the books you've bought, send them back to us within 21 days and we'll refund the price to you.
Please contact us initially by phone or email to indicate that you are about to return the product. 4Schools will also refund your postage costs if the return is the result of an error on our part in the processing of the order. However, if the order was dispatched correctly we will not refund the postage.
To qualify for a refund, the books must be returned unused and undamaged and in their original packaging. Any complimentary components, such as CDs, etc must also be returned unopened.
4Schools reserves the right to reject product refund requests if the products are not in an as “new” condition. In this circumstance the books will be returned to the customer.
A copy of the original invoice must accompany the return of the product. Failure to provide this copy will result in an unprocessed return.
Returns should be sent to:
Returns
4Schools,
89F Lagan Road,
Dublin Industrial Estate,
Glasnevin,
Dublin 11, D11 F98N
Bookshops – Return of Unsold Goods Policy
1. Returns Policy
4Schools will accept returns of unsold books from authorised bookshop customers subject to the terms outlined below.
2. Return Allowance
Returns will only be accepted up to a maximum value of 5% of the total annual purchases made by the bookshop from 4Schools during the relevant sales period.
Any returns submitted in excess of this 5% allowance will not be accepted and may be returned to the sender at the sender’s expense.
3. Deadline for Returns
All returns must be received by 4Schools no later than the last Friday in October each year.
Returns received after this date will not be eligible for credit or refund and may be refused or returned to the sender.
4. Condition of Returned Books
To qualify for return, all books must:
- Be in resalable condition;
- Be clean, undamaged, and free from price stickers or markings;
- Include all accompanying materials where applicable.
4Schools reserves the right to reject any books deemed unsuitable for resale.
5. Return Authorisation
All returns must be accompanied by:
- The original invoice number(s);
- A detailed returns note listing titles, quantities, and values;
- Prior return authorisation where requested by 4Schools.
6. Carriage and Risk
Unless otherwise agreed in writing:
- The cost of returning books to 4Schools shall be borne by the bookshop;
- Goods remain the responsibility of the sender until safely received by 4Schools.
7. Credit Notes
Approved returns will be processed by way of a credit note issued to the bookshop account. Cash refunds will not be provided.
8. Right to Amend
4Schools reserves the right to amend these terms and conditions at any time. Any changes will be communicated in writing to all account holders.